My Homes Plus – customer app
Client
Homes Plus
Sector
Housing
Year
2022
Client
Homes Plus
Sector
Housing
Year
2022
Brief
Concept for a self-service customer app. Allowing the user to pay rent, report repairs and check safety information while reducing call volume.
User flow map
Wireframes
Typography
Colours
UI design
Overview
Allowing customers to quickly view their rent balance and navagate around the app.
My rent
Customers can see their current balance, a transaction history and pay their rent.
My repairs
Customers can report a repair and see their repair history, which also gives updates of any ongoing reports.
My home
Includes a history of checks, timeframes for upcoming checks and information on major improvements.
My neighbourhood
A quick and easy way of contacting a customer’s Neighbourhood officer as well as any upcoming events in the local area.